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How Do We Rate Gambling Operators

When we review and recommend online casinos, we don’t just pick names out of a hat. We use specific criteria to ensure that operators meet a high standard. To ensure that you have a top experience, we aim to produce honest and independent reviews that set out the crucial details about reputable sites.

We’ve focused our reviews on a specific category of casinos to help out players who want a particular type of site. A casino that accepts UK players, but doesn’t have a UK Gambling Commission (UKGC) licence as they’re licensed elsewhere. Read on to find out about our comprehensive review criteria, how we select sites and the steps we take to provide you with clear and fair ratings.

Our Criteria When Choosing Gambling Sites

We take into consideration every part of the player experience when conducting a review. Our criteria reflect that as they include aspects of safety, entertainment and ways to gain something extra through bonuses. Crucially, we pay attention to the details. By checking the small print, we know if the casino is fair and transparent, and you know where you stand.

Presence of Internal Responsible Gambling Tools

Just because a casino isn’t on GamStop, doesn’t mean it shouldn’t have its own tools. In fact, it’s even more important to have options for you to control your gambling. We look for deposit limit and cooling-off period tools and check the process for self-exclusion. Plus, we see how the policies align with the rest of the casino content.

Reputation and Players’ Feedback

We complete thorough checks to understand a casino’s reputation, including looking at its history and how well-known it is. The review also involves seeing what players say and how the casino responds to feedback. Checking if a casino moves with the times and if it has won any awards also helps us form an opinion.

Withdrawal Policy

Getting access to your winnings is an essential and enjoyable part of casino play. We prioritise finding sites that offer convenient payment methods, don’t charge fees and have fast processes. We look at the withdrawal policies to see how clear and reasonable they are, particularly in terms of transaction limits.

Security & Licensing

The legal boxes need to be checked, so one of our first tasks is to look for the licence information and verify that it’s active. After that, we take a closer look at the privacy policy and the security measures in place to keep your details and transactions safe. Ideally, we’re expecting to see firewalls, SSL encryption and two-factor authentication.

Adherence to Anti-Money Laundering (AML) Policies

Another factor in determining whether a casino is a reputable place to play is to see how it meets industry standards. That includes having an AML policy. We also check to see if a platform sticks to its policy, which means it should only offer withdrawals to payment methods in your name and that you’ve used for a deposit. As such we choose casino’s with a Curacao eGaming License.

Customer Service

Even when everything is running smoothly, you might still need some help from time to time. For that reason, we check the contact options to ensure that they’re accessible. By that, we mean that they operate 24/7 and that there are several options, including live chat, email, social channels or phone. Plus, we want to see that responses come back quickly.

KYC Process

While we do have a list of casinos without ID verification on sign-up, even those that do require documents need to be reasonable. We check that they don’t make you jump through any unnecessary hoops. That means looking at the documents requested and timeframes for verification to see that they’re reasonable.

Range of High-Quality Games

Once we’ve taken care of the fine print, we explore the game libraries at non GamStop casinos, because the content is the heart of the playing experience, and we want to make sure that you’re going to find quantity and quality at your chosen site. We look at categories, software providers and features for quality and variety.

Range of Sports Tournaments and Their Odds

When considering betting sites not on GamStop, we thoroughly explore the list of sports available. Not only that, but we check out which leagues and tournaments are covered, including international and domestic. Our reviews also focus on the sports markets you can bet on and how competitive the odds are.

Bonuses with Transparent T&Cs

A generous bonus is a priority, but we go further than that. Our ratings also reflect the terms & conditions and how fair they are. Points that we focus on are wagering requirements and minimum deposits. If there are some no deposit bonuses to help players explore, then so much the better.

Convenience for UK Players

We don’t want to find a fantastic casino only to discover that it doesn’t offer the same benefits to UK players. That’s why we explore the reward scheme and bonus terms to ensure that you’re eligible. We also prioritise casinos that accept GBP, so you don’t have to worry about conversion costs.

Process of Reviewing Gambling Operators

It’s vital that we don’t miss a detail when conducting our reviews. With that in mind, we’ve designed our systematic process for exploring a casino and measuring it against our criteria. We look at the site from a user’s point of view so that we can explain what to expect. Read our thorough process below:

  1. Thorough examination of licensing and reputation
  2. Test of signing up process
  3. Reviewing how the KYC process works
  4. Testing games and their RTPs
  5. Examining the withdrawal procedure
  6. Testing the customer support team

Reasons to Trust Our Reviews

Reading our reviews can save you a lot of time and effort, but how do you know if our ratings will lead you to sites that match your expectations? Well, for starters, we write everything with UK casino players in mind. Second, it’s our goal to write reviews that are balanced and fair. Take a look at the full list of reasons to trust our reviews below:

We Independently Test Every Operator

We don’t rely on press releases or let third-party information sway us. Instead, we check out every site for ourselves, signing up, depositing money, claiming bonuses, playing games, contacting customer service and withdrawing cash. All so you know what to expect if you decide to join.

We Check the Web for Negative Reviews

Casinos like to present their positive side, and who can blame them? However, we take the time to see if there are any drawbacks. One of the best ways to discover the negatives is to see what long-term users say. This way we can see if there are regular issues or whether the casino acts to resolve problems quickly.

We Compare the Reviews from Different Sources

We know that people are 10 times more likely to leave a bad review than a good one. So it’s all about balance. When finding out what other people have to say, we check the comments from several sources. That way, we can spot which problems crop up time and again and which issues are unfortunate one-offs.

We Check the Organisations Behind the Gambling Sites

When you sign up for an account at a casino site, it’s not just about the games and potential wins. You’re putting your data and funds in the hands of a company. We’re thorough in our checks that look into the company behind the casino, including their licence, where they’re based and their experience in the industry.

Our Most Recent Casino Reviews

Now that you know our criteria and our review process, it’s time to see it in action. We’re busy reviewing casinos all the time. We stay ahead of trends, find out what matters most to players and look out for new operators. Take a look at some of our latest reviews to find out about the most popular new casinos:

Warning Signs of Unfair Gambling Sites

An essential part of our work when reviewing casinos is to steer you towards reputable sites. The other side of that is helping you stay away from operators that have unfair practices. With that in mind, we’ve come up with a list of signs that a site isn’t reputable or might have terms that aren’t reasonable:

  • Missing licence and company information
  • Confusing terms and conditions
  • Untrustworthy customer service
  • Unfavourable feedback from users

FAQ

✔️ How do you decide which gambling operator to assess?

When new casinos launch, we’re ready to sign up, review them and share our ratings with you. However, before signing up at any new site, we make sure to perform due diligence and check a number of factors such as its licence and the history of the company that operates it.

✔️ How do you determine the reputation of the site?

We use a mix of approaches to assess the reputation of a site. First and foremost we check to see if the casino is licensed, and run by a reputable company. However, it goes beyond that to check the small print of bonuses to see if there aren’t any big catches and check the views of other players.

✔️ Do you review UKGC-licensed operators?

No, while UK players are our focus, we don’t review UKGC-licensed operators. We want to help you find gambling sites licensed outside the UK that accept British players but are licensed elsewhere. That’s why the sites in our reviews are different.

✔️ Do casinos outside the UK have enough game variety?

Yes, they do. Interestingly, most UK punters make the switch because of the vast collection of games. You need this many games to build a robust gambling experience. Also, most players love variety and would get bored over few games. Hence, they move to these non-UK sites where all the actions are embedded.

About Our Contributors

My name is Bradley Oliva and I am the creator and author of CasinoGap.org. I have studied a Ph.D. in a Law degree program at the University of Glasgow (School of Law). Why have I created this casino site? Besides my legal career, I'm a fan of online gambling. I've been spinning slots and roulette wheel for 6+ years. One day, I joined Gamstop scheme to save some money. After the self-exclusion period, all UKGC licensed gambling operators denied reactivating my account and told me: "You're a problem gambler". However, it wasn't true. That's why I've decided to create this portal with UK sites not on Gamstop to help gamblers like me and show how to play there in a safe way.